Privacy Policy

Last updated: May 2026

Introduction

LEAP Therapy Services (ABN: 63 691 543 683) is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We collect personal information necessary to provide speech therapy and occupational therapy services, including:

• Contact details (name, phone number, email address, address)
• Child's details (name, date of birth, age)
• Medical and developmental history
• Assessment results and therapy progress notes
• NDIS participant number and plan details (if applicable)
• Billing and payment information

How We Use Your Information

We use your personal information to:

• Provide speech therapy and occupational therapy assessment and treatment services
• Communicate with you about appointments and progress
• Prepare reports and documentation
• Process NDIS claims and invoicing
• Coordinate care within our multidisciplinary team (see below)
• Comply with legal and professional obligations

Sharing Information Within Our Team

LEAP Therapy Services operates as a multidisciplinary team of speech therapists and occupational therapists. To provide coordinated, effective care for your child, relevant clinical information (such as assessment results, therapy goals, and progress notes) may be shared between our team members involved in your child's care. This internal sharing is essential to our multidisciplinary approach and ensures all therapists working with your child are aligned on goals and strategies.

By engaging our services, you consent to this internal information sharing between LEAP Therapy team members. If you have concerns about this or wish to limit the information shared, please discuss this with your child's therapist.

Sharing Information with External Parties

With your written consent, we may share your child's information with:

• Your child's paediatrician, psychologist, physiotherapist, or other healthcare providers
• Support workers and disability service providers
• Schools, daycares, or childcare centres
• NDIS for funding, plan reviews, and compliance purposes
• Professional indemnity insurance providers if required

We will not share your information with third parties without your consent except where required by law (for example, mandatory reporting obligations).

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure storage of physical and electronic records
• Password-protected systems and encrypted communications
• Access to client records limited to LEAP Therapy team members directly involved in care
• Staff training on privacy and confidentiality obligations
• Regular security reviews

Data Retention

We retain client records in accordance with professional requirements and legal obligations, typically for a minimum of 7 years after the last service provision.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information (subject to legal requirements)
• Withdraw consent for information sharing
• Make a complaint about privacy breaches

Contact Information

If you have questions about this Privacy Policy or wish to access or correct your information, please contact:

LEAP Therapy Services
Email: admin@leaptherapy.com.au
Phone: 0432 309 882

Complaints

If you believe we have breached your privacy, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.